Shipping policy

Shipping Policy

Our plants ship from Mossy Paws in Connecticut. Our partner products ship directly from the partner brand. Your order may arrive in more than one package.

Where we ship

We ship within the United States only. We do not offer international shipping at this time.

Local pickup

Local pickup of plants is available in Manchester, CT by arrangement. Email johnny@mossypawsrareplants.com after you place your order to set a pickup time.

Processing time

• Plants and tissue cultures: usually shipped within 1 to 3 business days. Everything is packed by hand, so high-volume periods or extreme weather can add time.
• Partner products: made and shipped by the partner brand, usually within 3 to 5 business days. Made-to-order items can take longer. Transit time is on top of processing.

Carriers and tracking

Plants ship by UPS. Partner products ship with the carrier the partner chooses, such as USPS, UPS, or FedEx. You will get a tracking email as soon as each package ships. Please allow up to 24 hours for tracking to update after a label is created.

Weather holds (plants)

If extreme heat or cold is forecast for your area or along the route, we may hold your plant to protect it. We will let you know and ship as soon as conditions improve.

Live arrival guarantee

We guarantee live arrival on plant orders shipped by UPS Next Day Air only. Standard shipping is at the buyer's risk because of unpredictable transit times and handling once a package leaves our care. If your plant arrives damaged and you chose Next Day Air, please follow our Refund Policy and contact us within 24 hours of delivery with photos of the plant and packaging.

Shipping costs

Shipping is calculated at checkout from package weight and destination, and the buyer pays it. Plants and partner products are rated separately, so an order with both may show more than one shipping charge. Oversized items may have a different rate, shown at checkout.

Wrong address

Please check your address before you order. If a package comes back because of an incorrect address, you pay the new shipping charge to send it again.

Delayed or lost packages

Delivery times are estimates, not guarantees. If tracking shows no movement for 5 business days, or a package shows as delivered but you did not receive it, email us. We will work with the carrier or the partner brand. We are not responsible for delays caused by the carrier or by events outside our control.

Questions

Email johnny@mossypawsrareplants.com any time.