Shipping policy

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SHIPPING POLICY

Where We Ship

We currently ship within the United States only. We do not offer international shipping at this time.

Local Pickup

Local pickup is available in Manchester, CT by arrangement. Please contact us at johnny@mossypawsrareplants.comafter placing your order to schedule a pickup time.

Processing Time

Orders are typically processed and shipped within 1–3 business days of purchase. Tissue cultures and acclimated plants are carefully packed by hand, so processing may occasionally take a bit longer during high-volume periods or extreme weather.

Shipping Carrier

We ship via UPS. Tracking information will be provided by email once your order has shipped.

Weather Holds

Because we ship living plants, we monitor weather conditions along shipping routes closely. If extreme heat or cold is forecasted for your area or anywhere along the shipping route, we may delay your shipment to protect the health of your plant. We will notify you if this happens and will ship as soon as conditions improve.

Live Arrival Guarantee

We offer a live arrival guarantee only on orders shipped via Next Day Air. Standard shipping is at the buyer's risk due to the unpredictable nature of transit times and handling once a package leaves our care.

If your plant arrives damaged and you selected Next Day Air, please refer to our Refund Policy and contact us within 24 hours of delivery with photos of the plant and packaging.

Shipping Costs

Shipping costs are calculated at checkout based on package weight and destination. Shipping costs are the responsibility of the buyer.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update after the label is created.

Questions

If you have questions about your shipment, reach out to us anytime at johnny@mossypawsrareplants.com.