Refund policy

Return Policy

Because we sell live plants, our return policy reflects the nature of the product — most plant sales are final, but we want you to feel confident shopping with us.

Live Plant Guarantee

We carefully package every plant to give it the best chance of arriving healthy. Please inspect your order immediately upon arrival and contact us within 24 hours at johnny@mossypawsrareplants.com if your plant arrived damaged, defective, or significantly different from what was described. Include photos of the plant and packaging so we can evaluate the issue and make it right.

Due to the nature of live goods, we are not responsible for damage that occurs in transit once a package leaves our hands in good condition. We do offer a live arrival guarantee on orders shipped via Two Day Air only. Standard shipping is at the buyer's risk.

Variegation and Growth Disclaimer

Variegation, coloring, and pattern on tissue cultures and rare plants are never guaranteed on future growth. Plants are living organisms and may grow differently than the parent plant or photo shown. This is part of the nature and excitement of collecting rare plants, and is not eligible for return or refund.

Non-Returnable Items

Because they are perishable, living goods, we do not accept returns or exchanges on plants once delivered, except in cases of damage or defect reported within 24 hours as outlined above. We also do not accept returns on tissue cultures once they have left our care, sale items, or gift cards.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours at johnny@mossypawsrareplants.com with photos of the plant and packaging. We will evaluate each case individually and work with you on a replacement, partial credit, or refund where appropriate.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since approval, contact us at johnny@mossypawsrareplants.com.

Shipping

We currently ship within the United States only. Local pickup is available in Manchester, CT by arrangement.

Questions

We want every customer to be happy with their plants. If something isn't right, reach out to us at johnny@mossypawsrareplants.com and we will do our best to make it right.